- Mt Juliet, TN
- 615-784-8781
- Mon - Fri : 9.00am - 4.00pm
- 615-784-8781
- Mon - Fri : 9.00am - 4:00pm
We take the health and safety of our employees and customers very seriously, however the U.S. Equal Employment Opportunity Commission (EEOC) states that an employee's vaccination status is considered medical information and must be kept confidential. Because of this law, we are NOT allowed to reveal their vaccination status.
2 Girls 1 Mop Terms and Conditions is provided as a guide of what is expected of our clients. Payment for cleaning services is due in full at the time of service unless other arrangements have been made. A valid credit card/debit card must be on file in order to schedule services. We currently utilize Stripe to secure and process your credit card information.
If you will be paying by check or cash on a regular basis, and no one is going to be home on the day of your scheduled cleaning service, payment must be left on the counter. If we arrive to clean and there is no payment, we will contact you immediately. If you are not available, we will try and process the credit card number on file. If we are unable to contact you and are unable to charge the credit card on file, we will need to reschedule your appointment and you will be charged a cancellation fee.
2 Girls 1 Mop gladly accepts payment in the following forms: Cash, Personal Check, and Credit Cards. Please make checks out to 2 Girls 1 Mop. Should a check be returned, a $35.00 Returned Check Fee will be added to your account. 2 Girls 1 Mop does not accept post-dated checks. Regular Clients: If paying by check or cash on a regular basis, please leave all payments for services on the kitchen counter.
All initial, deep, one-time, move in/out and seasonal cleanings are based on an hourly rate.
We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
In the event a payment arrangement was made and an invoice was sent, 2 Girls 1 Mop may charge a late fee for any amounts which are not paid when due. The late fee will be 10% of the subtotal each month the invoice is not paid. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
As a recurring cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot ensures that you receive a discounted rate. Any gaps in regular service may increase your rate. Normally, this will result in an initial cleaning fee based on your home's size for anything more than 8 weeks in between services. A cancellation fee will also apply if you do not cancel at least 48 hours in advance.
If you need to cancel or reschedule your cleaning service, please give us at least 48 hours notice. A fee of $50.00 will be applied to all accounts that are not canceled/rescheduled at least 48 hours before your scheduled cleaning day. A fee up to the full price of the cleaning will be applied to all accounts that are not cancelled or rescheduled at least 24 hours before your scheduled cleaning time.
A "lockout" is defined as us not being able to access the home during your scheduled cleaning time due to no one being home, key not being left out, door code not working, etc. A lockout is subject to the full price of your scheduled cleaning. Bookings that are cancelled due to violations of our terms of service are also subject to the full price of the cleaning.
Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, the following release of liability shall be in effect:
Client hereby releases 2 Girls 1 Mop from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if 2 Girls 1 Mop may have caused the need for repair or replacement.
It is to the client’s advantage to have the home picked up as much as possible to allow us to clean all areas efficiently. We provide light straightening of the areas that we clean. If areas are cluttered at the time of cleaning, our team will clean around those areas.
2 Girls 1 Mop offers three options for home entry:
It is necessary to disarm any alarm systems on your scheduled cleaning date. Clients may contact their alarm provider to issue a house cleaner code if desired.
2 Girls 1 Mop is not responsible for delays or inability to provide services due to circumstances beyond our control, including but not limited to acts of God, pandemics, government restrictions, extreme weather, or illness. No refunds, credits, or discounts will be issued for such interruptions.
2 Girls 1 Mop reserves the right to adjust client rates at any time. Clients will be notified 30 days prior to any price increases.
When entering into an agreement for services with 2 Girls 1 Mop, you agree not to solicit any staff member introduced to you by 2 Girls 1 Mop for home-related services. If you are found to have solicited one of our staff members, our referral/training fee is $2,500, payable immediately. The involved employee will also be immediately terminated.
We may take before and after photos of general cleaning areas (e.g., tubs, sinks, counters) for internal reference or advertising purposes. No personally identifying or sensitive items will be photographed unless required for insurance claims. Exterior images may be used in marketing unless otherwise requested. No images will include people living in the home.
If you wish to opt out of any photography or digital media usage related to your property, please notify us in writing at help@2girls1mop.com and we will honor your request.
